From Challenge to Solution: Delivering Effective Manual Handling Training for a Dynamic Workforce

The client works in an industry with very specific manual handling requirements in certain roles; in addition, their staff work shifts and booking training courses was proving difficult.

We worked with our client across their business to provide a bespoke solution which took into account both staff availability and the specific duties within their roles. This real-world example highlights our commitment to outstanding customer service, agile problem-solving, and how our 360 approach and expert Health & Safety team can support your business.

Problem

The client wanted manual handling training for their staff but time planning was an issue, in terms of juggling shift patterns and being able to release key staff for training. They also had very specific requirements for several staff roles which they wanted to be addressed in the training.

Solution

We carried out an initial fact-finding visit to the client’s premises and met with the client to discuss their training needs, including the particular challenges involved. Armed with this clear understanding, we carried out a training audit and identified that their current manual handling training had no practical element involved, raising questions as to whether it could be considered suitable and sufficient in terms of competence.

We then created a bespoke manual handling course which emphasised their practical requirements by using their own equipment and workshop imagery, whilst also delivering the accredited IOSH Working Safely course as part of the wider Training rollout.

Results

The training content was agreed and a schedule of works planned throughout 2024, which has been extended to include both new and refresher training in 2025. The client has also recommended us to another organisation; a programme of training has already commenced there, with excellent feedback received.

Conclusion

The client fully addressed their specific compliance and safety challenges, ensuring a safer work environment and mitigating potential risks, with minimal disruption to business operations.

Contact Us

To find out more about how our 360 approach and expert teams can support your business, contact a member of our Training team at Training@skaltd.co.uk or our Health & Safety team at HealthandSafety@skaltd.co.uk